Standard UK delivery is 3-5 working days provided items are in stock. However, due to current delays beyond our control, some orders may take up to 10 working days. If the product is out of stock please contact us for an estimated delivery date. Current lead times for out of stock items are generally between 3-14 working days.

Delivery times vary depending on delivery country and for countries which are subject to custom charges, delivery does take longer. If you want to get an idea of how long a delivery may take to where you live, contact us and we can provide you with a guide. If you live outside of the EU, we also require you to contact us before purchasing so that we can give you an estimate for the specific delivery charges.

International customers may order online with all cards, PayPal® and bank transfer accepted. Due to the verification purposes for the international credit cards, you will be contacted to provide more details before we can proceed with the order. Under rare circumstances we can only accept wire transfers for payments and will be contacted to provide more details before we can proceed with the order. Customers are responsible for any duty fees that may apply during customs. For all orders outside of the EU and for larger EU orders which exceed the weight limit for the standard delivery charge, contact us and a customer service representative will help calculate the shipping cost before purchasing.

When ordering from knives for chefs LTD you are considered the importer of record and must comply with all the laws and requirements of the country in which you are receiving the items. Your orders may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. Knives for chefs LTD has no control over these charges and does not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information. When you press “Proceed to Checkout” to place your order, this assumes you have accepted the responsibility for the import duties and/or tax, additional charge and Import Trade Declaration for custom clearance. If you have not been able to complete this statement of the aforementioned and the package is subsequently returned to Knives for chefs LTD you will be responsible for the return shipping charge. The order balance (excluding any shipping fees) will then be refunded back to you.
 

Prices shown on this website include VAT at 20%. For customers within the UK and EU, VAT will be charged at 20% on goods and shipping. For customers outside the EU, VAT is not charged and your order total will be reduced appropriately on the checkout page, prior to payment being taken. However, there may additional VAT, customs charges or import duties to pay on entry of the goods into your country. This varies by country and is payable by the customer. VAT invoices are normally provided and are also available on request. Knives for chefs Ltd. is a UK business and is VAT registered (VAT no. 105608831).
 

NOTE: As import duties and/or taxes and any additional charges for custom clearance must comply with the laws and requirements of the country, we MUST provide the product value for the customs clearance. In addition, some of the countries requested to attach the product details with value outside the parcel, thus, we will NOT amend the product value in any circumstances.

If there are any problems with your order, please notify us within 48 hours of receipt of shipment. Knives for chefs LTD cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for 30 days for future inspection by carrier. Please take photo(s) of all damaged goods for Knives for chefs LTD, Inc to honour your claim.

• Items can only be returned or exchanged if it is in its original packaging and condition within 14 days to receive a refund or exchange.
• No exchanges or returns will be accepted without an attached invoice from the original sale.
• For online returns/exchanges please contact our Customer Service representatives at 02087690784 to obtain a Return Authorisation.
• Items returned without a authorisation and/or after the 14 day return period will incur a 20% or more restocking fee.
• If upon return, items are found to be damaged, they will not be accepted or credited.
• Please send all items for return through Parcel force with insurance and tracking number.
• Placing an order indicates your acceptance of our return policy.
• Knives sharpened at customer's request, left hand converted, engraved, used or special custom ordered are not eligible for return or exchange.
• Import orders, special orders and clearance items are not eligible for return or exchange.
• Knives for chefs LTD does not accept returns, exchanges or refunds of saya covers. All sales of saya are final.
• Customer is responsible for return shipping charges. Please pack with care upon returning.​​​​​​​

Return address:

Returns Department, 89A Hopton Road, Streatham, London, England, ​SW16 2EL

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Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.